Decision Makers: Shivendra Kishor, Instacart

Shivendra Kishor was almost a software engineer. Instead, he got curious about how fraud actually works — and spent the next decade and a half chasing that thread through eBay, Lyft, and eventually Instacart, a platform he'd become a devoted user of during the pandemic.

This profile explores how someone who thinks about fraud prevention through the lens of doubles badminton and tikka masala became a genuine advocate for the mission behind the product he protects. The parallels between his hobbies and his leadership style aren't forced — they're just how he sees the world.

The Decision Makers series was built on a simple idea: the people behind complex business decisions have stories worth telling. The goal was to move beyond the typical case study format and create something people would actually want to read. Less product pitch, more portrait.